Shipping policy

Last Updated: January 2026

Thank you for shopping with us! Below is our official Shipping Policy, which outlines processing times, shipping methods, international orders, and more. If you have any questions, feel free to contact our support team.

Order Processing Time

  • All orders are processed within 1-3 business days.

  • Custom-designed products may require additional production time. Most mouse pads and mice ship within 3-7 business days.

  • Orders are not processed or shipped on weekends or holidays.

If we experience a high volume of orders, processing times may be slightly delayed. We will notify you via email if your order is impacted.

Domestic Shipping (United States)

Depending on the product purchased, it may take more or less time to arrive.

  • Mouse Pads - 6-10 business days

  • Mice - 1-3 business days

Shipping rates are calculated at checkout based on your location and the items in your order.

International Shipping

We ship to most countries worldwide.

Delivery Estimate: 7–20 business days (varies by destination and customs processing times).

Customs, Duties & Taxes:
International orders may be subject to customs fees, import taxes, or duties, depending on your country’s regulations.

  • These charges are not included in our prices or shipping fees.

  • The customer is responsible for paying any additional customs costs upon arrival.

We recommend checking your local customs office for more information before placing an order.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number.
Please allow up to 24-48 hours for tracking information to update.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate.
We are not responsible for:

  • Packages delivered to incorrect addresses provided by the customer

  • Lost packages due to incomplete or invalid addresses

If you need to update an address, contact us immediately. We can only change it before the order ships.

Lost, Damaged, or Delayed Packages

We are not responsible for delays caused by the carrier or customs.

If your package arrives damaged:

  • Contact us within 7 days with photos of the packaging and product.

  • We will assist with replacements or claims.

If your package appears lost:

  • Contact our support team and we will work with the carrier to resolve the issue.

Returns Due to Unclaimed Packages

If a package is returned to us due to being unclaimed or unpaid customs fees:

  • We can reship it once additional shipping costs are paid.

Refunds for returned packages will exclude shipping fees