Refund policy

Last Updated: January 2026

Thank you for shopping with us! We want you to love your purchase. If something isn’t right, here’s how returns and refunds work.

Returns & Exchanges

We don’t want to overcomplicate things, so our return policy is simple…If you’re not in love with the product, let us know, and we’ll either replace it, exchange it, or refund it.

To request a refund or replacement, please email us at thestudio@gamerstudio.co with:

  • Your order number

  • Photos of the product

Non-Refundable Items

We cannot process a refund, return or exchange for:

  • Items shipped to incorrect addresses provided by the customer

  • products received more than 60 days ago

Refunds

Once your return is approved:

  • Refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear on your bank or card statement.

If your item is replaced instead, we will ship the replacement at no additional cost.

Order Cancellation

You may cancel your order if:

  • Production has not yet begun, and

  • The order has not been shipped

To request cancellation, email us as soon as possible. Once production starts, cancellations may not be possible.

Lost or Stolen Packages

We are not responsible for:

  • Shipments marked “delivered” by the carrier

  • Packages sent to incorrect addresses entered at checkout

However, we will do our best to help file a claim or locate the package.

Questions?

Email us anytime: thestudio@gamerstudio.co